FAQS
Booking
You can book online through our website or contact us directly via phone, email, or in person at our office.
You will receive your booking confirmation, tickets, and any travel vouchers via both email and WhatsApp once your payment is processed.
No. You must pay the booking amount at the time of reservation to secure your spot.
Payments
We accept UPI, bank transfer, cash, credit cards, debit cards, and other available payment gateways.
Service charges depend on the type of booking and may vary.
We do not charge extra ourselves, but if you visit destinations or attractions that have higher entry fees for foreign nationals, those charges will apply.
Other Details
Yes. You can make bookings for family, friends, or colleagues, but you must provide their correct personal and travel document details.
We issue only e-tickets and digital travel vouchers, which will be sent to your email and/or WhatsApp.
Documents & ID
A valid government-issued photo ID (such as Aadhaar Card, Voter ID, or Driving License) is sufficient for domestic travel. Passports are not required within India unless specifically mentioned by the service provider.
No. We do not assist with visa applications; travelers are responsible for arranging their own visas where required.
Health & Safety
Currently, we do not require vaccination or test reports for booking. However, travelers should check destination-specific guidelines as some locations may have their own rules.
No. We do not arrange travel insurance; travelers should arrange their own coverage.
Special Requirements
No. We do not arrange special meals, wheelchair access, or other assistance; travelers must coordinate these directly with the service provider.
No. We do not provide destination-specific travel advice; travelers should research and prepare based on their chosen location.
Other
We do not provide a standard packing list, but our team can offer suggestions upon request based on your destination and activities.
Yes. We can assist in arranging foreign currency exchange through authorized partners.
Before the Trip
Yes. If you request changes at least 3 months before your travel date, we will make them free of charge.
Yes, additional charges may apply if the travel distance increases or if hotel changes are required.
You will receive your final itinerary within 3 days of booking, or sooner in most cases.
During the Trip
We offer customer support during our working hours only.
Yes. We will help arrange an alternative activity or service, subject to availability.
No. We do not track flights or provide delay notifications; travelers should check directly with airlines.
Documents & Tickets
We will provide digital copies of your tickets and vouchers. You may print them out if required.
Yes, but only if we still have a copy in our records.
Custom & Private Travel
Yes. We can design custom itineraries and private tours tailored to your preferences.
Yes. We will do our best to accommodate requests for specific hotels or airlines, subject to availability.
Transportation & Transfers
Yes. We can arrange airport transfers for your convenience.
Yes. You can book individual services such as only flights, only hotels, or only taxi services.
Destination Assistance
Yes. We can arrange experienced local guides to enhance your travel experience.
Yes. We can help arrange tickets for concerts, festivals, sporting events, and other attractions.
Special Occasions & Groups
Yes. We can organize honeymoon packages, birthday surprises, or anniversary celebrations.
Yes. We provide discounts for corporate clients and large group bookings.
Safety During Travel
Yes. We provide emergency contact numbers so you can reach us quickly if needed.
No. Safety briefings are not required in our line of services.
Yes. We work only with trusted partners who meet our safety and quality standards.
Insurance
No. We do not directly provide travel insurance.
Yes. We can recommend reliable insurance providers so you can arrange coverage on your own.
Yes. The providers we recommend offer coverage for these situations.
Assistance in Emergencies
Yes. We will provide support and guidance to help you access appropriate medical care.
Yes. We will assist you in contacting the relevant authorities and arranging necessary documentation.
Contact & Communication
Yes. Customers can reach out to us for assistance while traveling.
Support is available during our regular working hours.
You can contact us through social media, email, phone, and WhatsApp.
Help with Problems
Yes. We will assist you in resolving such issues as quickly as possible.
No. We do not provide language translation services.
No. We do not manage rescheduling due to weather disruptions.
Local Assistance
Yes. We can share recommendations for restaurants, attractions, and essential services.
We will try our best to assist in reporting the loss and helping with recovery.
Policies in Brief
All bookings are subject to the terms outlined by FlyNEO Tour & Travels. Full payment is required before confirmation, valid travel documents are the customer’s responsibility, and all services are subject to airline/hotel rules. We are not liable for delays or losses caused by third-party providers or events beyond our control.
We collect only the necessary personal information (name, contact details, travel documents) to confirm and communicate about your bookings. We do not collect payment details, and your data is never sold. Information is shared only with service providers necessary for your trip.
Refunds are processed only for bookings made directly with us and are subject to the service provider’s rules. Service charges are non-refundable. Once we receive the refund from the provider, we transfer it to your bank account within 7–14 business days. Some bookings may be non-refundable, but we may offer travel credit instead.
Cancellations must be requested via email. No refund is given for no-shows. In unavoidable situations like natural disasters, cancellations and refunds depend entirely on the service provider’s policy.
